DATA HANDLING
Understand the record you share.
An operational overview of account access, company records, report verification and support. Confirm retention and handover arrangements for your organization before onboarding.
Account and company access
The app uses company membership and roles to determine access to company workflows. Company administrators manage people, placement and operational records. Technical Support has authorized support functions for account and company assistance.
Leaving a company removes that membership’s access while earlier operational history can remain with the company. Deactivating a membership is not the same as deleting its reports or asset history.
Equipment and service records
Equipment is recorded by model and serial, with custody, calibration, activity and service information. Authorized supplier and service relationships expose the records needed for those workflows.
Provider authorization documents are private evidence for the submitting company’s administrators and Technical Support review. An industrial company does not gain distributor rights simply by editing a profile.
Offline records and sync
Android supports local field records and queued uploads. A record stored on the device may still be waiting for a successful cloud sync. Review pending items and errors before changing devices or removing local data.
The web app and Android app provide their respective workflows; not every setting, export or screen is identical. Do not treat an unavailable backup action as a completed export.
Reports and public verification
Job and inspection workflows produce reports that may include equipment, operator, signature and work details. A printed identifier or QR link can be used to check matching report details through the public verification service.
Share PDFs, identifiers and QR links with their intended recipients. Public verification identifies the corresponding available record; it does not certify the physical tool, measurement or work performed.
Pilot progress and exports
Company administrators and Technical Support can record a pilot’s owner, sponsor, dates, scope, proposed targets, actual measurements and weekly reviews. Empty fields remain unagreed or unmeasured; the app does not invent company results.
Progress exports contain the saved planning and measurement record. Review exported files before sharing them, including any names or confidential notes your team entered.
Hosting, retention and handover
The platform uses hosted web services and Firebase services for account, operational record, file and notification workflows. Device notifications also depend on device settings and delivery availability.
A universal deletion period or export service commitment is not specified on this page. Ask support to confirm the applicable retention, access, correction and data handover arrangements for your company and the records involved.
Questions or an organization-specific arrangement?
Contact Timmie Hay Engineering Solutions at support@torqueproenterprise.com. Confirm the arrangements that apply to your organization before providing additional sensitive material.